Order Help
Need any help with your order? Cancelation, returns, refunds. We've got your back!
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order.• Discount codes can't be stacke
What is our cancellation policy?
Orders can be cancelled or edited within 30 minutes of being placed. During this time, you can manage your order directly through the order confirmation email you receive after checkout. Because we process orders quickly to ensure fast dispatch, we’r
Can I edit my order?
Noticed something not quite right with your order? Don't worry we've got you!. You can edit your shipping address, contact information, quantities, or cancel your order within 30 minutes of placing it. Orders can be edited directly after checkout or
How do I cancel my order?
Orders can be cancelled within 30 minutes of being placed. During this time, you can manage your order directly after checkout or through the order confirmation email you receive or by reaching out to our support team. Because we process orders quick
What do I do if my item(s) arrives damaged?
Oh no — we’re really sorry to hear that! If your item arrives damaged, please let us know and we'll be happy to help. We’ll make sure a replacement is sent out to you as quickly as possible. We’ll always do our best to get things sorted for you.
My order was marked delivered but it’s not here!
If your order has been marked as delivered but you can’t locate it, don’t worry there are a few things worth checking first. If no one was home at the time of delivery, the courier may have left the parcel in a safe place. Please check around your pr
What do I do if I receive the wrong item in my order?
We’re really sorry if that’s happened. We’ll make sure it gets sorted for you. Please send our support team a photo of the item you'd received with your order number and we'll be able to make this right for you.
What happens if my package is lost or arrives in a damaged state?
We do everything we can to make sure your order arrives safely. If you believe your parcel may be lost or damaged during transit, please reach out to our Customer Support Team with your order number and any relevant details, and we’ll be happy to hel
What payment methods does New Leaf Products accept?
New Leaf Products accepts major credit cards including Mastercard, Visa, American Express, and Maestro. We also accept payments via Stripe, Apple Pay, and Google Pay. All available options will be displayed at checkout. We also accept Clearpay, allow
My order hasn't arrived — what do I do?
If your order hasn't arrived, please reach out to our support team and we'll be happy to help.